Submit ›
  • Customers like
    • Month to month 1
    • Set up 1
  • Customers don't like
    • Speed 5
    • Price 4
    • Price for speed received 4

I had Digis for a few months with horrible internet and worse customer service. I called to have it canceled when I switched over to Echo Broadband last June about the same time they changed their name to Rise Broadband. They told me to set their dish out on my driveway so a Tech could come pick it up. After it sat on my drive for two months and I fell over it a few times I moved it out to the... Read more

Was this review helpful? 1 0

I had Micro serve and paid 39.99 and router was MINE per Microserve by taking the service. Digis took over. I live in Pocatello Idaho. My grandson came to live with me. He was terminal ill and not long to live. I am 71 years old and he needed faster speed to play games. I was assured I could go back to my original 39.99 so I did it for him. He has passed away. I tried to go back and was laughed... Read more

Was this review helpful? 1 0

When we set up the account, they never told us about a cap/limit on our data. I run a business where I need to uploads hundreds of gigs of memory every month. One month I saw the bill and was charged a ridiculous fee for going over, which again, I had no idea I had a certain limit. They didn't care that they never told me and basically said, sorry you gotta pay it. So I decided to cancel. I... Read more

Was this review helpful? 3 0

I had the internet placed in my home and came home to find the Satalite had been mounted in my tree and was using the high school signal. In addition they never ever responded to Dish technical problems. I am going to Roku soon. I had more than seven technical appointments that were never tended to. I continued to call dish and they eventually had me call Digis as they were the retailer. ... Read more

Was this review helpful? 2 0

I have only had my service from Rise Broadband for 1 week. It has been down more than it has given service. Serviceman left wires hanging off the wall and did not mount the box. Called for service today and was told it was too bad there would not be anyone in my area until next week. Service people and manager on the phone were very rude and basically said too bad. Horrible customer service... Read more

Was this review helpful? 3 0

Braydon, My friend pays $46+ a month. This includes rental of a router. She paid $39.99 before renting the router. She has the same speed package as I do. I have been told that I own my router. My Brother-in- law is paying $39.99 per month. He has the same speed package as I do. The discrepancy is STILL not justified. Also, I STILL do not have wireless. You sent out a tech who went up on... Read more

Was this review helpful? 3 1

Recently, Rise Broadband acquired the wireless services of Texas Communications of Abilene Texas, While the service from Texas Communications was essentially perfect, the same cannot be said for Rise Broadband. About 3 weeks ago, my wireless suddenly went out. Calls to Rise were totally unsatisfactory. Generally I got a recorded message that said they were aware of the problem and it would be... Read more

Was this review helpful? 2 0

Avoid this company at all costs. Their internet and customer service are broken. Neither of them works or really exists. I try to get on the internet and it there is no internet. So I try to call the customer service... and there is no customer service. They have a call back feature where you press #2 and someone calls you, but no one ever calls you. They used to back in the day, and they were... Read more

Was this review helpful? 1 0

I have two complaints...the first is the slow connection. Not much can be done about that. It is what is... The second is the inability to contact them to make changes to the service. I need to disconnect the service as I am moving out of state, but I cannot get in touch with anyone..I have called...been on hold for twenty minutes now, no response. I have also submitted a request for them to call... Read more

Was this review helpful? 3 0

My internet service continues to drop a few hours every day. I have called customer service and have waited 35 min and no one ever answers. Poor customer service Read more

Was this review helpful? 1 0
Did not find what you were looking for?
 
×
You are reading about Digis.
Filing a new complaint about
×