Digis Complaints and Reviews

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Digis
Main address: 782 S Auto Mall Drive Ste. C 84003 American Fork UT
801-437-0700, 801-990-0700, 801-437-3904, support@digis.net
  • 14+3 mobile complaints
  • $1K claimed losses
  • $61 average
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  • Oct 12
  • Internet
  • Springfield, Illinois
  • Poor Internet Service
  • 64

Everyone on here is right. Im with digis now. Im paying for 10 mbps at close to sixty bucks a month. The first month was great u ntill I payed my bill. Now I can't even get close to 3 mbps. Unless its close to 2am. In the afternoon I get 300 latency a 0.81 upload speed. I called and they sent someone out a few days later to "switch me to a new tower" alot of good that did!! They lie and say there... Read more

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  • Oct 07
  • Internet
  • Overcharged Service
  • 50

Digis doesn't mention or post their overage charges when you sign up. Anything over 250GB and they start charging you. If you stream videos, thats 4.6GB per hour for HD. You can't really watch TV using any onDemand streaming service, Hulu, Netflix, Amazon Instant Video, especially if you have more than one person in the household, without getting these overage charges. The problem is really... Read more

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  • From mobile
  • Digis
  • Sep 26
  • by anonymous
  • #538836

We pay for 10 mps and barely get 2 most of the time They are off line after midnight a lot and the service has been bad I'm very disappointed in their company!!!!! Add comment

  • From mobile
  • Digis
  • Sep 26
  • by anonymous
  • #538835

They are way too often off after midnight It is very annoying!!!!!! Add comment

  • From mobile
  • Digis
  • Sep 22
  • by anonymous
  • #537270

I pay for 5 Mbps. I've never seen 3. Digis is by far the worst internet I've ever dealt with. They lie and give bad excuses as to why it's so slow. Do not ever. Ever. Waste your time and money on them. Add comment

     

  • Sep 07
  • Internet
  • Douglas, Isle Of Man
  • Premium Service
  • 1
  • 1
  • 96

I live in Pahrump, Nevada, and have had a worse experience with Digis than anyone can imagine. Digis bought the customer base from Wave Direct, here in my area. I pay for premium service / speed, but at night time I have measured my speed directly from their dish at Less than 1 Mbps. Technical support is never available at night and each time i call, I get the message that no one is... Read more

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  • Aug 08
  • Internet
  • Idaho Falls, Idaho
  • Bad Internet Connection
  • 1
  • 1
  • 128

You know what's awesome? House of Cards on Netflix. When Kevin Spacey is on a roll, ***. You know what isn't awesome? Having to buffer every five minutes. Especially when you're paying for 5 mbps and barely hitting 0.7. We've called at least five times in the last month and each time they tell us some excuse and then switch us to another tower. Except that they switch EVERYONE to that tower... Read more

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  • Jul 28
  • Internet
  • Slow Internet Connection
  • 141

I was with Big Dog Internet for about 2 years. They were GREAT. I had no problems EVER. Since Digis took over, I have to call about once a month to be able to make it through a show on Netflix. My plan as quoted over a dozen times is 3 mbps. I can't get it to go over 1.51 mbps. Today when I called, the representative told me my plan was 1.5 mbps and that I had been misinformed. I told him the... Read more

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  • Jul 22
  • Internet
  • Pahrump, Nevada
  • Internet Service
  • 239

I signed up with new wave within 2 weeks service bought by Digis. New Wave promised $24.95. Got a bill yesterday from Digis for $93.89. Called that day to straighten out the bill got a women that would bring up irrevelant things and finally said she would talk to supervisor and call back. Waked up this mourning to dead internet. Called in and women said that I had 30 days to declare package... Read more

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  • Jun 26
  • Internet
  • Afton, Wyoming
  • Internet Serivce
  • 100

We had internet service for years through MicroServe, then they were bought out by DIGIS. The internet slowed, the upload speed went to the dumps, i would take me hours to upload anything. We called customer service several times who let us know change was just on the horizon, but then it never came. We finally got an honest person on the line who said, there were too many people on the... Read more

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