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  • Customers like
    • Awfull2
    • Set up1
  • Customers don't like
    • Speed4
    • Price for speed received3
    • Unable to stream much of the time3

  • 11 hours ago
  • Internet
  • Pahrump, Nevada
  • Internet
  • 11

Braydon, My friend pays $46+ a month. This includes rental of a router. She paid $39.99 before renting the router. She has the same speed package as I do. I have been told that I own my router. My Brother-in- law is paying $39.99 per month. He has the same speed package as I do. The discrepancy is STILL not justified. Also, I STILL do not have wireless. You sent out a tech who went up on... Read more

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  • Jul 16
  • Internet
  • Ovalo, Texas
  • Rise Broadband
  • 105
  • REVIEW RATING 4/5

Recently, Rise Broadband acquired the wireless services of Texas Communications of Abilene Texas, While the service from Texas Communications was essentially perfect, the same cannot be said for Rise Broadband. About 3 weeks ago, my wireless suddenly went out. Calls to Rise were totally unsatisfactory. Generally I got a recorded message that said they were aware of the problem and it would be... Read more

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  • Jul 09
  • Internet
  • Eagle Mountain, Utah
  • Digis Broadband Internet
  • 106
  • REVIEW RATING 4/5

Avoid this company at all costs. Their internet and customer service are broken. Neither of them works or really exists. I try to get on the internet and it there is no internet. So I try to call the customer service... and there is no customer service. They have a call back feature where you press #2 and someone calls you, but no one ever calls you. They used to back in the day, and they were... Read more

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  • Jun 20
  • Internet
  • Pahrump, Nevada
  • Internet Speed
  • 1
  • 1
  • 145
  • REVIEW RATING 5/5

I have two complaints...the first is the slow connection. Not much can be done about that. It is what is... The second is the inability to contact them to make changes to the service. I need to disconnect the service as I am moving out of state, but I cannot get in touch with anyone..I have called...been on hold for twenty minutes now, no response. I have also submitted a request for them to call... Read more

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  • Jun 15
  • Internet
  • Lake Shore, Utah
  • Internet Service
  • 1
  • 1
  • 63
  • REVIEW RATING 4/5

My internet service continues to drop a few hours every day. I have called customer service and have waited 35 min and no one ever answers. Poor customer service Read more

Was this review helpful? 0 0

  • Jun 05
  • VOIP
  • Riverton, Utah
  • Phone Service
  • 1
  • 1
  • 96
  • REVIEW RATING 4/5

we tried numerous times to reach them because of problems with our phone and internet. Each time I would wait at least an hr, then sometimes it would just hang up on me after waiting an hr. Never got a hold of anyone, Don't have that kind of time to wait. We descided we no longer wanted to work with them. I left messages, sent emails, all of which were never retuned. Finally I tried again,... Read more

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  • May 23
  • Internet
  • Salt Lake City, Utah
  • Internet Service Trial
  • 1
  • 1
  • 153
  • REVIEW RATING 4/5

I listened to an advertisement with Doug Wright and Digis on the Doug Wright show. They said that if I wasn't satisfied they were offering a 1 month trial money back guarantee. So we were looking for a new provider and decided to give DIGIS a try. They came out and for some reason they just couldn't make it work. I had already paid them $56 in order to set the appointment for installation. After... Read more

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  • May 21
  • Internet
  • Roy, Utah
  • Internet Service
  • 1
  • 1
  • 89
  • REVIEW RATING 4/5

When it works its fine. Are service just stopped working one night. I called the next day spent 20 minutes on hold. Later in the day I spent 55 minutes on hold before I was able to talk to anyone. Thought everything was fine, then we figured out some of our devices would not connect. Tried again to call. Spent an entire hour on hold, no one ever answered the phone. If there is any type of... Read more

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  • May 19
  • Internet
  • Bountiful, Utah
  • Internet Speed
  • 1
  • 1
  • 116
  • REVIEW RATING 4/5

I was on hold for 30 minutes and they could not help me. They have sold out to another company Rise Broadband. I was finally able to get through and they did not answer any of my questions. How typical this is. A local company with a small customer base realizes that they cannot deliver as promised so they sell out to a larger company which in this case is Rise Broadband and we will see if... Read more

Was this review helpful? 1 0

  • May 18
  • Internet
  • West Wendover, Nevada
  • Internet Speed
  • 1
  • 1
  • 83
  • REVIEW RATING 4/5

Screw this company, unqualified technicians installing your setup, NO ONE ever answers the phones for customer service, I'm paying nearly $60.00 a month for a supposedly 15mbps but when I speed test I AM ONLY GETTING 4.85MBPS! OUTRAGEOUS, I told these guys to shove my last month I owed them and ignore all their attempts to claim the bill. These guys are the worst company ever. I have fed them 4-5... Read more

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