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  • Customers like
    • Set up1
  • Customers don't like
    • Speed3
    • Price for speed received3
    • Lack of quality customer care2

  • 1 day ago
  • Internet
  • Roy, Utah
  • Internet Service
  • 1
  • 1
  • 15
  • REVIEW RATING 4/5

When it works its fine. Are service just stopped working one night. I called the next day spent 20 minutes on hold. Later in the day I spent 55 minutes on hold before I was able to talk to anyone. Thought everything was fine, then we figured out some of our devices would not connect. Tried again to call. Spent an entire hour on hold, no one ever answered the phone. If there is any type of... Read more

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  • May 19
  • Internet
  • Bountiful, Utah
  • Internet Speed
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

I was on hold for 30 minutes and they could not help me. They have sold out to another company Rise Broadband. I was finally able to get through and they did not answer any of my questions. How typical this is. A local company with a small customer base realizes that they cannot deliver as promised so they sell out to a larger company which in this case is Rise Broadband and we will see if... Read more

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  • May 18
  • Internet
  • West Wendover, Nevada
  • Internet Speed
  • 1
  • 1
  • 15
  • REVIEW RATING 4/5

Screw this company, unqualified technicians installing your setup, NO ONE ever answers the phones for customer service, I'm paying nearly $60.00 a month for a supposedly 15mbps but when I speed test I AM ONLY GETTING 4.85MBPS! OUTRAGEOUS, I told these guys to shove my last month I owed them and ignore all their attempts to claim the bill. These guys are the worst company ever. I have fed them 4-5... Read more

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  • May 15
  • Internet
  • Pahrump, Nevada
  • Internet Service
  • 27
  • REVIEW RATING 5/5

**I paid $250 for installation in 2011 and was never told I was renting the antenna. I will be told again that the problem is my router. ** Cheryl, I understand that you aren't happy with the service. If you would like to verify some information with me I can check on your account and bill. To do this I would need the phone number, address, and email address on the account. Just so you know our... Read more

Was this review helpful? 1 0

  • May 06
  • Internet
  • Pahrump, Nevada
  • Positive Experience
  • 83
  • REVIEW RATING 4/5

ive had Digis since they took over from the company that ook over from air internet so ive been here with it a while now. I live in the north end of town so maybe that helps but ive had pretty good service and in fact yesterday I called to get a cable fixed (a minor repair) and they showed up first thing this morning. I have the 10 meg service and I get a steady 9.8 megs and a 2 meg upload. like... Read more

Was this review helpful? 2 0

  • Apr 30
  • Internet
  • Pahrump, Nevada
  • Internet Speed
  • 4
  • 4
  • 93
  • REVIEW RATING 5/5

I am from Pahrump also, and am paying $46.45 for 5mps but a good part of the time am getting less than 0.20 mps like you are.I got on the Digis Facebook site to 'voice' my concerns because I could not get any response from Digis in any other way, including filling out a form on the Digis site, emailing and phoning them . I started logging Internet speed every day on the FB site. I received an... Read more

Was this review helpful? 2 1

  • Apr 28
  • Internet
  • Twin Falls, Idaho
  • Internet Service
  • 1
  • 1
  • 41
  • REVIEW RATING 4/5

My service is often unavailable or horribly slow. For several days I have been calling but no one ever answers or calls back. I have tried staying one the line. I have left multiple requests for call backs and NO ONE EVER responds. The previous company had good service but when Digis took over it has gone rapidly downhill. The previous company had automatically billed to a credit card but... Read more

Was this review helpful? 0 0

  • Apr 27
  • Internet
  • Salt Lake City, Utah
  • Live Chat
  • 3
  • 3
  • 40
  • REVIEW RATING 4/5

This is a joke. I've been trying to contact someone -ANYONE -with this company for the last 3 days. I've held for hours and never gotten a live person, used the automated phone system to request a call back when someone is available and never heard anything, tried to use the live chat and been left awaiting a rep for over 30 min each time (even when I've logged in at 8 on the dot when they first... Read more

Was this review helpful? 2 1

  • Apr 19
  • Internet
  • Pocatello, Idaho
  • Internet Service
  • 1
  • 1
  • 56
  • REVIEW RATING 4/5

YOU GUYS NEED TO SIGN OVER TO PEOPLE WHO CAN DO THERE JOB TO PROVIDE WHAT THEY PAY FOR! YOU GUYS ARE SCAM ARTIST! its been forever since i had good internet, and it was with bigdog when you guys stepped in and took over the company, everything has been complete ***! i dont know what can be done to fix it, because everywhere i read about you guys is nothing but negative comments. you guys are... Read more

Was this review helpful? 0 0

  • Apr 12
  • Internet
  • Pahrump, Nevada
  • Internet Service
  • 1
  • 1
  • 130
  • REVIEW RATING 5/5

Ive been with digis for over six months and am very pissed off with there lies excuses and customer service!! I pay almost 90 dollars a month for 20 MBPS and get not even 1 and they keep saying the tower this the tower that upgrade coming by spring time!! Well guess what spring is almost over then whats the excuse!! If my internet isn't fixed by this month im filing a lawsuit against this company... Read more

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