Digis Complaints and Reviews

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Digis
Main address: 782 S Auto Mall Drive Ste. C 84003 American Fork UT
801-437-0700, 801-990-0700, 801-437-3904, support@digis.net
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  • 2 days ago
  • Internet
  • Slow Internet Connection
  • 6

I was with Big Dog Internet for about 2 years. They were GREAT. I had no problems EVER. Since Digis took over, I have to call about once a month to be able to make it through a show on Netflix. My plan as quoted over a dozen times is 3 mbps. I can't get it to go over 1.51 mbps. Today when I called, the representative told me my plan was 1.5 mbps and that I had been misinformed. I told him the... Read more

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  • Jul 22
  • Internet
  • Pahrump, Nevada
  • Internet Service
  • 12

I signed up with new wave within 2 weeks service bought by Digis. New Wave promised $24.95. Got a bill yesterday from Digis for $93.89. Called that day to straighten out the bill got a women that would bring up irrevelant things and finally said she would talk to supervisor and call back. Waked up this mourning to dead internet. Called in and women said that I had 30 days to declare package... Read more

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  • Jun 26
  • Internet
  • Afton, Wyoming
  • Internet Serivce
  • 10

We had internet service for years through MicroServe, then they were bought out by DIGIS. The internet slowed, the upload speed went to the dumps, i would take me hours to upload anything. We called customer service several times who let us know change was just on the horizon, but then it never came. We finally got an honest person on the line who said, there were too many people on the... Read more

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  • Feb 24
  • Internet
  • Internet Serivce
  • 2
  • 32

I disconnected service to to instability of their network. They refuse to refund service fees. I signed up for their highest speed internet service in Roy, which they claimed was for HD video streaming and heavy online game use. They told me I was using too much bandwidth and started "funneling" my internet. I looked through my contract and on their website, there is no mention of any type of... Read more

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  • Jan 31
  • Internet
  • Idaho Falls, Idaho
  • Internet Service
  • 55

I am in southeast Idaho. Digis bought out our local ISP, Microserv, who we had been with for about 5 years. Although our promised speeds were not great (2 Mbps), they were reliable. Within three months after Digis bought Microserv, our internet speeds in the evening dropped to about 100 kbps. After a phone call to tech support, they could not fix things. We also have an account at another... Read more

Was this review helpful? 4 0

  • Oct 26, 2012
  • Shopping
  • Logan, Utah
  • 1
  • 105

Digis is definitely going downhill! My wife and I purchased the service instead of Comcast or Qwest (Now Century Link) because of pricing. At first the service seemed to work fine, but we noticed our internet speeds constantly getting slower. We complained and they gave us new equipment and directed us to a new tower. Internet speeds were good after that, but phone service was terrible. We... Read more

Was this review helpful? 3 0

  • Jul 01, 2012
  • Internet
  • Boise, Idaho
  • Internet Service
  • 84

Watch out, I started with Digis over one year ago and the service was good. Since October of 2011 the service has gotten worse. They oversubscribe their services and then your connection is either slow or nonexistent. I am having to call every week about the service and always get the same excuse, " we are having problems with the tower, it has lost power to some of the access points, we have... Read more

Was this review helpful? 2 0

  • Mar 31, 2012
  • Internet
  • St. Louis, Missouri
  • 1
  • 59

I have been a digis subscriber and recently their internet and voip service has sucked ***. It regularly drops phone calls, has terrible bandwidth and no one there seems to have the brains to fix the issue. Like most IP service providers they promise the world and deliver ***. When companies screw over their customers they should be prosecuted and put in general population in the prisons and... Read more

Was this review helpful? 3 0

  • Sep 14, 2011
  • Internet
  • Boise, Idaho
  • Internet
  • 1
  • 88

I am sick and tired is digis and their *** poor internet, i'm paying for 7mbps internet and 80% of the time i can barely get .07mbps. same old excuse maybe it's my fault, ya right! i have done all their troubleshooting idea, they have sent multiple tech's out which tell me that the digis tower is the problem and customer service says that my internet is scheduled to be upgraded in the... Read more

Was this review helpful? 1 0

  • Nov 12, 2010
  • Home Phone
  • Sandy, Utah
  • Broadband Phone Service
  • 5
  • 268

I was referred for broadband phone and internet to Digis from a friend. I have had this service for several months now and it progressively got worse and worse despite the numerous calls I made to them. I can't get through a phone call without being dropped at least twice, usually more. My internet most of the time tests at 2.0 for download and 0.3 for upload despite the fact that I pay for... Read more

Was this review helpful? 8 0
 
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